Billing and Refund Policy

4. Subscription renewal and price changes

Subscriptions renew monthly or annually as shown at checkout and recurring charges continue until cancellation. A displayed free trial may be canceled before billing begins. Before increasing recurring charges for a South Korean consumer or converting free use to paid recurring billing, the effective time, old and new price, payment method, and cancellation conditions, method, and effect are disclosed at least 30 days in advance and separate express consent is obtained. Initial blanket consent or continued use is not a substitute; without consent, the increase or paid conversion is not applied. Elsewhere, the stronger applicable mandatory rule or Paddle process applies.

5. Subscription cancellation and end of access

Subscriptions may be canceled at any time in the Paddle customer portal linked from the account or confirmation email. Cancellation normally takes effect at the end of the current billing period and prevents the next renewal. Cancellation alone does not automatically refund the current period; refund eligibility follows the standards below. Access may continue to period end, while paused or canceled status restricts new paid work.

Account deletion does not itself cancel a Paddle subscription. To prevent billing from continuing without an account, deletion may be blocked while a renewable subscription or incomplete cancellation remains; cancel first in the customer portal and confirm the status. Privacy-rights deletion requests requiring assistance are handled separately through support.

6. Withdrawal and refund standards

• If mandatory consumer law or the Paddle Refund Policy applicable at the transaction grants stronger rights than this policy, that standard prevails; a later external-policy change is not applied retroactively to the buyer’s detriment.
• Where the Paddle Refund Policy at the transaction grants a South Korean consumer unconditional cancellation and a full refund within seven days of the transaction, that right is not limited because digital analysis or service delivery has started. The start date and request method follow the order confirmation and the policy applicable to that transaction.
• Except where mandatory law, the Paddle Refund Policy in effect at the time of the transaction, or the service-failure rules below require otherwise, subscription fees, separately purchased or additional analysis uses, and fees for paid features are generally non-refundable. In particular, once analysis processing has begun and one analysis use has been deducted, or a paid result has been delivered, we do not refund that portion or restore the analysis use for change of mind, the buyer’s internal reasons, or failure to achieve expected scores, rankings, revenue, or other outcomes. This rule does not apply to non-delivery, a material functional defect, a duplicate or unauthorized charge, a system error, or any non-waivable remedy.
• Where SearchProof AI or Paddle approves an exceptional or discretionary refund and neither law nor Paddle policy requires a full refund, the refundable amount may be calculated by reference to remaining unused analysis uses or the unexpired service period, after accounting for paid features, analysis processing, and other services already supplied. Analysis uses already consumed, analyses whose processing has begun, and services already supplied may be excluded from a partial-refund calculation. Submitting a request does not guarantee approval.
• If the service or result differs from its description, advertising, or the contract, users may seek withdrawal, correction, re-performance, or a refund within the applicable periods, including up to three months from supply or 30 days from discovery under Korean law.
• Subjective dissatisfaction with a score, ranking, recommendation, or expected business outcome, and variation in responses from third-party AI or search services, do not by themselves constitute non-conformity, a service defect, or grounds for a refund. We will nevertheless review documented sampling issues, technical errors, connected channels, and the contracted scope objectively and fairly.

7. Analysis failure, duplicate, and unauthorized charges

If a system error prevents a valid analysis from starting or access to contracted core results, and a reasonable rerun does not resolve it, users may request replacement or a full or appropriate partial refund. A duplicate authorization of the same order or a verified unauthorized payment will be canceled or refunded with Paddle. Where objective transaction or usage records reasonably indicate payment fraud, a chargeback knowingly supported by materially false information, or repeated or coordinated refund abuse, access associated with the disputed transaction may be temporarily and proportionately restricted during review, and relevant order, access, processing-start, and delivery records may be provided to Paddle or the payment provider. A good-faith request for a refund, withdrawal, chargeback, or other statutory remedy is not by itself abuse and will not be penalized.

One analysis use is deducted when a manual or weekly analysis job starts. If the job is canceled while still QUEUED, before processing begins, the deducted analysis use is restored. If the user cancels after processing begins, the analysis use is not restored because external requests and computing costs have already been incurred. System failure, a duplicate deduction, and remedies required by law or the Paddle policy applicable to the transaction remain subject to the applicable re-run, restoration, or refund standards.

To the extent permitted by law, once a full refund or chargeback is final, access to paid reports and analysis results, unused analysis uses, and subscription rights attributable to that transaction may be withdrawn or disabled. Used benefits and partial refunds are reconciled individually under applicable law and transaction and usage records to prevent duplicate benefit. A disputed amount will not be charged to a new payment method without authorization or another lawful basis.